To reward a pharmacy in your territory with your wallet budget, send it a compensation from its pharmacy page: free amount, fixed amount or products, with a supporting document if the type requires one.
Who can send a compensation from the wallet
Only the headquarters, pharmaceutical representative and regional director roles see the "Send a compensation" card on the pharmacy page.
The amount is taken from your wallet and cannot exceed your "Available balance".
Send a compensation to a pharmacy
Click "Clients" in the left menu, then the "Pharmacies" card.
Click the pharmacy: its pharmacy page opens.
Click the "Send a compensation" card.
Check your "Available balance".
Choose the "Transaction type".
Enter the amount or the products (see "Compensation amount by transaction type").
Add a "Supporting document" if the field appears (types that require one), and a "Note (optional)" if needed.
Click "Send".
Result: the message "Transaction sent successfully" is displayed.
Other path: to open the pharmacy page, type the pharmacy's name or CIP code in the search bar at the top, "Search for a pharmacy", then pick up again at step 3.
Compensation amount by transaction type
Free-amount type: enter the "Amount", within the range displayed ("Between … and …").
Suggested-amounts type: choose the "Amount" from the list.
Fixed-amount type: the amount is pre-filled and cannot be edited.
Product-based type: search for the products ("Search for a product"), add them and enter the "Quantity". The "Total" is calculated automatically.
Supporting document for the compensation
Accepted formats: JPEG, PNG, GIF, PDF, WEBP, HEIC.
Maximum size: 10 MB.
The field only appears for types that require a supporting document. Without a file, the transaction is sent with the status "Proof to upload": upload the document afterwards from "Wallets" > "Transactions".
Compensation note
500 characters maximum.
If it doesn't work
"Insufficient balance": your balance does not cover the amount. Ask your regional director or headquarters for budget.
"The maximum amount is …" or "The minimum amount is …": the amount is outside the limits of the transaction type. Send less, or make two separate sends.
"Transaction completed" is displayed with "The supporting document failed to upload": the transaction exists, only the supporting document is missing. See the article "Where can I see the transactions of my Opeaz wallet?".
You don't see the "Send a compensation" card: your account does not have the headquarters, pharmaceutical representative or regional director role for the wallet. Ask your laboratory's headquarters administrator for it.
Still stuck: contact support via the Opeaz bubble.