Have you paid a pharmacy yourself? Mark its compensation as paid on Opeaz, with the transfer date and reference, so the pharmacy can see the payment has been made.
Mark a compensation as paid from the "Compensations" page
Click "Compensations" in the left-hand menu: the list of all your compensation requests appears.
Click the compensation's row (status "Approved", not paid): the compensation panel opens on the right.
Click "Mark as paid": the "Mark as paid" window opens.
If needed, fill in the "Payment date" and the "Payment reference" (e.g. VIR-2026-0512).
Click "Mark as paid".
Result: the window closes and the panel shows "You have marked this compensation as paid"; the row shows "Paid" in the "Payment" column.
Another way: if the request is still "Under review", the "Approve and mark as paid" button in the same panel opens the same window and, once confirmed, approves the request and marks it as paid in one step.
Another way: on the deal details page ("Deals" menu > click the deal > "Access deal details"), in the list of files, in the payment block of the pharmacy's file, "Confirm payment"; this button requires the "Edit payment status" permission and a deal without a profit center; then fill in "Reference" and "Payment date".
Why this way: from the "Compensations" page, you process all deals one after another and can approve and pay in one click.
Compensations paid by Opeaz or by the group
If the compensation is not paid by your laboratory, the compensation panel does not show "Mark as paid" but "Payment handled by Opeaz — no action required from you" or "Payment handled by the group — no action required from you".
Once the payment is made, the panel shows "Payment confirmed by Opeaz" or "Payment confirmed by the group".
If it doesn't work
"Mark as paid" does not appear → the compensation is not approved yet (use "Approve and mark as paid"), or its payment is handled by Opeaz or by the group (the panel says so).
The message "Payment can only be declared once the compensation is validated" or "Payment is handled by Opeaz or by the group" appears → Opeaz refused to record it: the request is not approved, or its payment is not up to your laboratory.
"Compensations" does not appear in the left-hand menu → your account does not have the right to view compensations: ask your account administrator; otherwise contact support via the Opeaz bubble.