Do you see a card with a turnover figure and a "Collect" button on an operation? This shortcut creates your justification and your compensation request in one click.
What the "Collect" button does (quick reimbursement)
The card appears in the panel of a "Completed" operation when Opeaz has retrieved your sales of the operation's products from your LGO.
It shows "Turnover of" with the amount and the number of units sold. The "Collect" button, with the amount to collect, is added only if the operation qualifies: sell-out operation with a discount, deadline not yet passed, no compensation request already made for this operation (excluding a canceled request), a known laboratory contact, and compensation by bank transfer, credit note, free units or gift voucher.
One click generates your sales listing, then your compensation request. If the operation provides for it, the request is also sent to the laboratory by e-mail.
Use the "Collect" button
Click "Operations" in the left menu, then click the operation: the operation panel opens.
On the "Turnover of" card, below the operation information, click "Collect".
Wait for the messages "Generating sales listing" then "Generating compensation request".
Result: "The request has been sent!" is displayed, then the card disappears after 3 seconds. You do not need to make another compensation request: it then follows the usual process (verification, approval, payment) in the "Compensations" page (left menu "Compensations").
Why this path: on an eligible operation, "Collect" alone replaces uploading the sales listing and making the compensation request. On other operations, the compensation request is started from the icon in the "Justifications" column of the operations table, or from the "Compensations list" section of the operation panel (see the article "How do I make my compensation request for an operation?").
Why the "Collect" button does not appear yet
No card at all → the operation is not yet "Completed", or no sales have been retrieved from your LGO for this operation.
The card shows the turnover but no button → the operation does not qualify (deadline passed, compensation request already made, sell-in operation, no laboratory contact…): make your compensation request with the icon in the "Justifications" column of the operations table, or with "Add my request" in the "Compensations list" section of the operation panel.
If it does not work
"Oops, we ran into a problem" is displayed → click "Retry" on the card. Only one compensation request can exist for the operation: if the error comes back, check in the "Compensations" page that it has not already been created.
Still stuck → contact support via the Opeaz bubble, stating the name or number of the operation.