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How do I request an extension of an operation's deadline?

Has the deadline for submitting supporting documents passed? You can ask the laboratory to extend it for your pharmacy, directly from the operation.

Request a deadline extension

  1. Click "Operations" in the left menu, then click the operation: the operation panel opens.

  2. Next to the "Deadline" line, click "Dem. extension". The button only appears once the deadline (or the already extended date) has passed.

  3. In the "Extend the deadline" window, choose the new date in the calendar (default suggestion: the day after the deadline), or add time with "+1 Day", "+1 Week", "+1 Month". Click "Continue".

  4. At "Now, please provide a brief reason for this extension request:", write your reason. Click "Continue". For some laboratories, the request is sent as soon as you click: the next step does not appear.

  5. At "Choice of recipients", tick the people who will receive the request in "Recipients", or type an address in "Add a new recipient" and then click the plus icon to the right of the field: the address is added and ticked. Tick "Send copy" to receive a copy.

  6. Click "Send".

Result: the message "Success" is displayed and the extension request is sent to the laboratory. When it grants the request, the new date replaces the old one in the "Deadline" line of the operation panel.

Who decides on the extension and when to check

  • The deadline extension is granted by the laboratory that manages the operation, for your pharmacy only.

  • The laboratory is not bound by any response time.

  • You are not notified when the laboratory reopens the operation: no notification or email is sent to you. Go back to the operation (left menu "Operations", then click the operation) and look at the "Deadline" line of the panel: if the date has changed, you can submit your supporting documents again.

If it doesn't work

  • You don't see "Dem. extension" in the operation panel → the deadline has not passed yet: you can still submit your supporting documents.

  • The message "Add an email address to continue" is displayed, or "Send" stays greyed out → no recipient is ticked: tick a person, or type an address in "Add a new recipient" and click the plus icon to the right of the field.

  • The "Deadline" line has not changed → the laboratory has not yet granted the extension: follow up with it, or contact support via the Opeaz bubble.

  • Still stuck → contact support via the Opeaz bubble, stating the name or number of the operation.

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