An expected deal does not appear in the deals table? Go through the causes, from the most frequent to the rarest, and apply the solution for each one.
Deal not found: check the period
Click "Deals" in the left menu, then look at the "Period", under "All deals".
By default, only the current year is displayed: widen the period if the deal is from another year.
Result: the deals table also shows the deals from the widened period.
Deal not found: check the active filters
Click "Deals" in the left menu, then look at the filter tags under the search bar, and the selected status ("All status", "Up coming", "In progress", "Finished").
To the right of the filter tags, click the trash can icon (tooltip "Clear all filters"). To remove only one filter, click the × on its tag, then empty the "Search for a deal" search bar.
Result: the deals table shows all your deals for the current year, without any filter. The trash can also clears the search, resets the status to "All status" and the "Period" to the current year: if the deal is from another year, widen the period again.
Other way: "Advanced filters", then "Clear all filters" at the bottom of the "Filters" window; the window closes by itself.
Deal not found: search by name or number
In the deals table (left menu "Deals"), type in "Search for a deal" the laboratory name, a product, an EAN code, or the deal number (digits only).
Deal not found: check the account you are logged in with
If your pharmacy has several accounts (for example pharmacy and parapharmacy), the deal is only visible on the invited account. Log in again with the right account.
Deal not found: check the invitation
A deal only appears if your pharmacy has been invited to it, directly or through a list of your group.
If your pharmacy has been removed from this list, the deal no longer appears.
If it doesn't work
You have checked the period, the filters, the search and the account you are logged in with, and the deal is still not found → contact support via the Opeaz bubble. Give the laboratory, the deal name and the period: support will check your invitation.