Are your challenge points validated? Convert them into a gift card from your beneficiary area, and find out when they become usable.
Where my challenge points come from
You earn points through the challenges offered by laboratories.
Your pharmacy distributes the points among the beneficiaries, then the laboratory validates the distribution.
When my points become convertible
After the laboratory's validation, a grace period applies before the points can be converted: 72 hours by default; each laboratory can set a different duration.
During this period, your beneficiary area displays "Conversion available soon" and you receive an e-mail as soon as your points are convertible.
How long my points remain valid
Points are valid for 3 years by default from their loading date; each laboratory can set a different duration.
The "Expiry date" is displayed for each batch of points in your beneficiary area.
Converting my points into a gift card
Log in to Opeaz (app.opeaz.com) with the e-mail address from your beneficiary invitation: your beneficiary area opens directly, with your points per laboratory.
Click on the laboratory: its page opens, with the "Card selection" section.
On the card offered by the laboratory, click "Convert points": the "Load my card" window (or "Load my gift voucher" for Pluxee) opens.
Click "Start", then at the "Amount" step, enter the number of points and click "Next".
Check the "Beneficiary information" (and, if requested, the "Declaration information"), then click "Send".
Result: "Order sent to Edenred" (or "Order sent to Pluxee"), then a "Conversion request in progress" banner is displayed on the laboratory page. The card is sent to you by e-mail by the provider, not by Opeaz.
Why this path: it is the only access; the "Convert points" button is greyed out when you have no available points or while a conversion request is in progress.
Gift card delivery time
Pluxee
Your order is sent to Pluxee as soon as you make your request; Pluxee then sends you your gift voucher by e-mail.
Edenred
Your order is sent to Edenred; you receive their e-mail within 5 working days.
If it doesn't work
The "Convert points" button is greyed out → you don't have any available points yet, or a previous request is being processed.
You can't see your points → check with your pharmacy that the listing has been submitted, that the distribution has been made and that the laboratory has validated it.
Card not received → check your spam folder and that your e-mail address is correct; otherwise contact support via the Opeaz bubble.